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Main | Current Network Status | Scheduled Service Interruptions | Network Bandwidth Utilization | Atlantech Online Speedtest
19 May 2013
0203 h
All Atlantech Online systems are fully operational.
18 May 2013
0852 h
All Atlantech Online systems are fully operational.
17 May 2013
1839 h
All Atlantech Online systems are fully operational.
17 May 2013
1223 h
[EMERGENCY-EVENT-RESOLUTION]
Posted Date: 5/17/2013
Posted Time: 12:19:30 EDT
Master Ticket Number: 568307
Event Date: 5/17/2013
Event Start Time: 12:10:00 EDT
Event End Time: 12:15:00 EDT
Resolution:
The dedicated Ethernet issue at 9605 Medical Center Drive, Rockville, MD has been resolved. Atlantech Online Technician found and repaired a cabling issue.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 568307.
17 May 2013
1216 h
[EMERGENCY-EVENT]
Posted Date: 5/17/2013
Posted Time: 12:13:27 EDT
Master Ticket Number: 568307
Event Date: 5/17/2013
Event Start Time: 12:10:2013
Event:
Atlantech Online is currently experiencing an issue with Dedicated Ethernet service at 9605 Medical Center Drive, Rockville, MD, customers may be experiencing intermittent service interruptions. Engineers are currently investigating this matter and further details will be provided as they become available. Please reference the above Trouble Ticket when inquiring about this issue
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 568307.
17 May 2013
0821 h
All Atlantech Online systems are fully operational.
16 May 2013
0816 h
All Atlantech Online systems are fully operational.
15 May 2013
1852 h
[EMERGENCY-EVENT-RESOLUTION]
Posted Date: 5/15/2013
Posted Time: 18:49:59 EDT
Master Ticket Number: 568159
Event Date: 2013-05-15
Event Start Time: 1725 EDT
Event End Time: 1825 EDT
Resolution: Our transport provider reported a problem in their network which caused the outage for some Dedicated Ethernet customers in the Northern Virginia region. They are currently investigating to find the root cause.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 568159 .
15 May 2013
1742 h
[EMERGENCY-EVENT]
Posted Date: 5/15/2013
Posted Time: 17:37:15 EDT
Master Ticket Number: 568159
Event Date: 2013-05-15
Event Start Time: 1725 EDT
Event: Atlantech Online is currently investigating an issue with Dedicated Ethernet service with in the Northern Virgina region. We have opened a ticket with our transport provider and they have received initial reports of a problem on their network. Engineers are currently investigating this matter and further details will be provided as they become available. Please reference the above Trouble Ticket when inquiring about this issue.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 568159 .
15 May 2013
0822 h
All Atlantech Online systems are fully operational.
13 May 2013
1330 h
[EMERGENCY-EVENT-RESOLUTION]
Posted Date: 5/13/2013
Posted Time: 13:10:32 EDT
Master Ticket Number: 567895
Event Date: 5/13/2013
Event Start Time: 07:00:00 EDT
Event End Time: 12:45:00 EDT
Resolution:
The issue causing the voice service interruptions has been resolved. Engineers have attributed this issue to an upstream call routing issue. We are currently awaiting the final cause analysis from our upstream partner.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567895.
13 May 2013
1148 h
[EMERGENCY-EVENT-UPDATE]
Posted Date: 5/13/2013
Posted Time: 11:39:49 EDT
Master Ticket Number: 567896
Event Date: 5/13/2013
Event Start Time: 7:00:00 EDT
Estimated Time to Repair (ETR):
Update:
Atlantech Online Engineers have isolated the source of the voice service interruption. Engineers will assess and conduct repairs as required, but as of this time there is no Estimated Time for Repair (ETR). Updates will be provided as additional information becomes available.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567896.
13 May 2013
0935 h
[EMERGENCY-EVENT]
Posted Date: 5/13/2013
Posted Time: 9:33:10 EDT
Master Ticket Number: 567896
Event Date: 5/13/2013
Event Start Time: 7:00:00 EDT
Event:
Atlantech Online is currently experiencing an issue with voice service. Customers may be experiencing intermittent service interruptions. Engineers are currently investigating this matter, and further details will be provided as they become available. Please reference the above trouble ticket when inquiring about this issue.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567896.
13 May 2013
0431 h
All Atlantech Online systems are fully operational.
12 May 2013
2305 h
[EMERGENCY-EVENT-RESOLUTION]
Posted Date: 5/12/2013
Posted Time: 23:02:36 EDT
Master Ticket Number: 567798
Event Date: 2013-05-12
Event Start Time: 1730 EDT
Event End Time: 1900 EDT
Resolution:
Atlantech Online's Silver Spring Data Center at 1010 Wayne Avenue is currently back on utility power. All Atlantech Online systems continue to operate under normal conditions.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567798.
12 May 2013
1934 h
[EMERGENCY-EVENT-RESOLUTION]
Posted Date: 5/12/2013
Posted Time: 19:31:28 EDT
Master Ticket Number: 567798
Event Date: 2013-05-12
Event Start Time: 1730 EDT
Event End Time: 1900 EDT
Resolution:
Atlantech Online's Silver Spring Data Center at 1010 Wayne Avenue is currently back on utility power. All Atlantech Online systems continue to operate under normal conditions.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567798.
12 May 2013
1848 h
[EMERGENCY-EVENT-UPDATE]
Posted Date: 5/12/2013
Posted Time: 18:46:14 EDT
Master Ticket Number: 567798
Event Date: 2013-05-12
Event Start Time: 1730 EDT
Estimated Time to Repair (ETR):
Update:
Utility power to 1010 Wayne Avenue has restored, however the data center remains on generator power. Staff have been allowed to return to the building. All systems continue to function normally.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567798.
12 May 2013
1819 h
[EMERGENCY-EVENT]
Posted Date: 5/12/2013
Posted Time: 18:12:09 EDT
Master Ticket Number: 567798
Event Date: 2013-05-12
Event Start Time: 1730 EDT
Event: Atlantech Online's Silver Spring Data Center at 1010 Wayne Avenue is currently on generator power. Multiple buildings in the area are currently without power and the Montgomery County Fire Department has ordered the building to be evacuated and are not allowing any staff, tenants, or their guests to enter the building.
If you require assistance, remote staff continue to take calls at 301-755-2260 as usual. Please be aware that remote hands services for the 1010 Wayne Avenue data center are currently unavailable at this time.
All Atlantech Online maintained systems are operating normally at this time. Further updates will be posted as they are learned.
If you have any questions or concerns, please address them to support@atlantech.net or give us a call at 301-755-2260, and reference event number 567798.
12 May 2013
0257 h
All Atlantech Online systems are fully operational.
11 May 2013
0840 h
All Atlantech Online systems are fully operational.